About Us

What we do

This is a small operation with a narrow collection. Nothing is listed until we have handled it, and nothing stays listed once it stops being something we would buy ourselves.

How we choose

We buy in small quantities and test before listing. Where a material or a measurement matters we put the number on the page, because 'soft' and 'generous' are not information you can compare against a tape measure.

How we describe things

Descriptions are written from the item rather than from a supplier's sheet, so drawbacks are included alongside the good parts. If something runs small, we say so. If a material marks easily, we say that too — a listing that only lists strengths is an advertisement rather than a description.

Where we are

Our company details are in the footer of every page, and our support inbox is staffed on business days. Orders are packed and dispatched by us rather than by a third-party fulfilment service.

How we work

Buying and testing

We handle everything before it appears on the site and write the listing from the item rather than from a marketing sheet. Where a supplier cannot tell us the composition or the tolerance, the item does not go up until we have measured it ourselves. That is slower, and it is the reason the catalogue stays short. A short catalogue that is accurate is more useful than a long one that is approximately right.

What we do not do

There are no limited-time banners here, no crossed-out prices that were never charged, and no staged photographs of a product we have not received. Nothing on the site is a stock image licensed from a catalogue, which is why the photography is plain and consistent.

Company information

Registered details

Our company name, registered address and contact email appear in the footer on every page of the site, so you never have to hunt for who you are buying from. If you need them in a different format for a bank or an accountant, ask and we will send them.

Checking an order is really from us

Every order confirmation comes from our own domain and quotes an order number you can reply to. If a message asks for card details or a transfer to a personal account, it is not from us — forward it and we will confirm.

Sourcing and stock

Where the stock comes from

We buy small runs from makers we have dealt with before, and we do not fill gaps with whatever a distributor happens to hold. When a run finishes it usually does not return, which is why a listing disappears instead of becoming a backorder.

Why the catalogue changes

The catalogue turns over because the shelf does. New pieces appear when a run arrives and leave when it sells through, and the counts stated on this site are kept in step with the live catalogue rather than left at last season's figure.

Questions about this page? Write to [email protected] and we will answer within one business day.