The fastest way to reach a person is email — we read everything ourselves.
Giggelle is owned and operated by BLACKBERRY NETWORK CO. LIMITED.
| Brand | Giggelle |
| Legal entity name | BLACKBERRY NETWORK CO. LIMITED |
| Registered office | FLAT/RM 1605 HO KING COMMERCIAL CENTRE 2-16 FA YUEN STREET MONGKOK KOWLOON, HONG KONG |
| Customer support email | [email protected] |
| Website | https://giggelle.com/ |
| Business hours | Monday–Friday, 9:00 AM–6:00 PM (UTC+8) |
Our support address is in the footer of every page. Include your order number if your question is about an order, and a photograph if something arrived damaged — it saves a round trip.
Messages sent on a business day are normally answered within one business day, and always within two. Weekend and holiday messages are answered on the next business day.
You will find our registered company name, address and email in the footer. Please use email rather than post for anything about an order — returned parcels and letters go to different places.
Wholesale is not something we do at present. Journalists and reviewers are welcome to write with a deadline and a request; we can usually supply specifications and images quickly.
Include your order number, the item concerned, and what you would like us to do. Add which item the message is about if there is more than one on the order, and tell us what outcome you are hoping for — most enquiries are settled in the first reply when the ask is explicit.
Where something has arrived damaged, send a wide shot and a close-up, plus a picture of the outer packaging if it was clearly mishandled. We do not ask for the item back before you have heard from us, so there is no need to return anything yet.
Messages sent on a business day are normally answered within a few hours and always within one business day; two days is our outside limit. Weekend and public-holiday messages are answered on the next business day, and nothing is left sitting unanswered over a long weekend without an acknowledgement.
Send a follow-up in the same thread and it reaches whoever already has your details. If a reply has not arrived inside two business days, that is unusual and worth flagging to us directly.
Our registered address is in the footer and is fine for formal correspondence, but please do not post returns there: returned parcels go to a different location and a letter will not reach the warehouse. For anything about an order, email gets a faster answer.
For editorial requests, tell us the outlet, the deadline and the assets you need and we will send what exists. We can usually supply specifications and product images quickly.
Questions about this page? Write to [email protected] and we will answer within one business day.