These terms cover browsing this site, placing an order and what happens if something goes wrong. By ordering you accept them.
This site is for personal shopping and review. Please do not scrape the catalogue at volume, copy our descriptions wholesale, or attempt to interfere with the checkout. Content may change without notice as stock moves.
Placing an order creates a request rather than a completed contract; the contract forms when we send the dispatch notice. It is accepted when we confirm dispatch, not when the confirmation page appears. If an item has sold out between your order and picking, we will tell you and refund that line in full.
All prices are in US dollars and include no hidden handling fee. Card payments are authorised when the order is placed and captured at dispatch. Where a listing carried the wrong price we will always ask before proceeding.
We describe items as accurately as we can, including measurements in centimetres. Small variation in finish and dye lot is normal in small-batch production. If an item is not as described, the returns policy applies and return postage is on us.
Our responsibility covers the order itself: correct item, described accurately, delivered to the address you gave us. We are not responsible for delays caused by carriers, customs or events outside our control, though we will chase them on your behalf.
We revise these terms from time to time, and the revision in force at the moment of your order is the one that governs it. Significant changes are flagged on this page so returning customers are not caught out.
The parcel is our responsibility until it reaches you. Until that point, a parcel lost in transit is our problem, not yours.
The goods belong to you once the full amount has cleared. Where a payment is reversed after dispatch we are entitled to ask for the items to be returned or the value repaid.
An account is optional — you can order as a guest. If you do register, you are responsible for keeping the password private and for telling us promptly if you believe someone else has it.
Please do not copy the catalogue in bulk, resell our photographs, probe the checkout for weaknesses, or place orders you have no intention of paying for. We may suspend access and cancel unfulfilled orders where the site is being misused.
You are free to link to us and to quote briefly with attribution. Republishing a listing in full, or using our images in another shop, is not covered by that and needs written permission.
You may cancel an order before it is dispatched by writing to us; after dispatch the returns policy applies, which gives you thirty days from delivery. Faulty or misdescribed items are always our responsibility.
Complaints are answered by the person who can actually fix them. If the first reply does not resolve it, say so and we will escalate it internally and come back with a decision rather than another holding message.
We contact you at the email address on the order, so keep it current. For anything you need in writing, use the contact address in the footer and allow a business day for our answer.
Questions about this page? Write to [email protected] and we will answer within one business day.